Privacy policy

BLKEXC operates this store and website, including the related information, content, features, tools, products and services, with the aim of providing its customers with a safe and appropriate shopping experience (the “Services”).

Our store uses Shopify technology, which enables us to provide and operate the Services.

This Privacy Policy explains how we collect, use, process and disclose your personal data when you visit or use our website, make a purchase or other transaction, create an account, communicate with us or otherwise interact with our Services.

In the event of a conflict between our Terms and Conditions and this Privacy Policy regarding the collection, use, processing or disclosure of personal data, this Privacy Policy shall prevail.

When using our Services, we recommend that you read this Privacy Policy carefully to understand how your personal data is handled.

1. PERSONAL DATA WE COLLECT OR PROCESS

“Personal data” means information that identifies an individual or that can reasonably be associated with an identified or identifiable individual.

Depending on how you interact with BLKEXC, where you are located and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data:

  • Contact details: name, address, billing address, shipping address, telephone number and email address.
  • Payment and transaction information: payment method, payment confirmation, transaction details and other information necessary to process payment. Payments are processed through the payment service providers available in our store.
  • Account information: username, credentials and preferences associated with your customer account, where applicable.
  • Order information: products viewed, added to your cart or purchased, as well as information relating to returns, refunds, cancellations and transaction history.
  • Communications with us: information you provide when contacting BLKEXC, including customer support requests.
  • Device information: information relating to your device, browser, network connection, IP address and other technical identifiers.
  • Usage information: information about how you interact with or browse our website and use the Services.

2. SOURCES OF PERSONAL DATA

We may collect personal data:

  • Directly from you when you make a purchase, create an account, communicate with us or use our Services;
  • Automatically through the website, your device, cookies and similar technologies;
  • Through our service providers, including technology, payment processing, production, order fulfilment and logistics providers;
  • Through business partners or other third parties, where permitted by applicable law.

3. HOW WE USE YOUR PERSONAL DATA

We may use your personal data for the following purposes:

Providing the Services and processing orders

We use the data necessary to process payments, manage orders, arrange the production and shipping of products, provide order updates, manage customer accounts, process returns and refunds, and provide customer support.

Production and shipping of orders

BLKEXC works with service providers and production, fulfilment and logistics partners to produce and deliver certain products.

To fulfil an order, we may provide the relevant partners only with the data necessary for production, fulfilment and delivery, such as your name, shipping address and order-related information.

Marketing and advertising

Where permitted by applicable law, we may use your data to send promotional communications, news, offers or information relating to BLKEXC.

Where processing is based on your consent, you may withdraw that consent at any time.

Security and fraud prevention

We may use personal information to authenticate accounts, protect payments and purchases, prevent and investigate fraudulent, illegal or malicious activities, and protect our customers, BLKEXC and our Services.

Communicating with you

We use your data to respond to questions, provide customer support and send information relating to orders, payments, shipping, returns and other interactions with BLKEXC.

Compliance with legal obligations

We may process personal data where necessary to comply with legal, tax, accounting or regulatory obligations, respond to legally valid requests from authorities, or exercise and defend legal rights.

4. HOW WE SHARE PERSONAL DATA

We may share your personal data only where necessary and in accordance with applicable law, including with:

  • Shopify, as the technology platform used to operate our store;
  • Payment service providers;
  • Production and order fulfilment partners;
  • Carriers and logistics service providers;
  • Technology, storage, security, analytics and support service providers;
  • Marketing partners, where permitted and in accordance with your choices and applicable law;
  • Public authorities or other entities where we are legally required to do so.

We may also disclose information where necessary in connection with a legitimate business transaction, reorganisation, merger or similar situation, always in accordance with applicable law.

5. RELATIONSHIP WITH SHOPIFY

Our store uses Shopify to provide the Services.

Shopify may collect and process certain personal data relating to your use of the store in order to provide, protect and improve its services.

Information submitted through our store may be processed by Shopify and service providers necessary for the operation of the platform, including in countries other than the country in which you reside.

For more information about how Shopify processes personal data, you may consult Shopify's Consumer Privacy Policy.

6. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar technologies to enable the website to function properly, remember preferences, understand how the store is used, improve the Services and, where permitted, provide relevant content or advertising.

Where required by applicable law, non-essential cookies will be used in accordance with your choices and consent.

You may manage certain preferences through the cookie options available in the store or through your browser settings.

7. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, applications or platforms operated by third parties.

BLKEXC does not control the privacy or security practices of these third parties. We recommend reviewing their respective privacy policies before providing personal data through those platforms.

8. CHILDREN'S DATA

BLKEXC's online Services are not intended to be used directly by children to make purchases or independently enter into contractual relationships with us.

Although BLKEXC may sell products intended for children, purchases of such products must be made by an adult or legal guardian.

We do not knowingly collect children's personal data in violation of applicable law.

If you are a parent or legal guardian and believe that a child has improperly provided us with personal data, please contact us at support@blkexc.co so that we can review the matter and, where applicable, delete that data.

9. DATA SECURITY

We take reasonable measures designed to protect personal data processed through our Services.

However, no electronic transmission or storage system can guarantee absolute security.

We recommend that you do not send confidential or sensitive information through unsecured communication channels.

10. DATA RETENTION

We retain personal data only for as long as necessary for the purposes for which it was collected, including to:

  • Process and manage orders;
  • Maintain customer accounts;
  • Provide support;
  • Comply with tax, accounting and legal obligations;
  • Resolve disputes;
  • Prevent fraud;
  • Exercise or defend legal rights.

The specific retention period may vary depending on the nature of the data and applicable legal obligations.

11. YOUR RIGHTS

Depending on applicable law and your place of residence, you may have, among others, the following rights regarding your personal data:

  • Right of access to your personal data;
  • Right to rectification of inaccurate or incomplete data;
  • Right to erasure of your data, where applicable;
  • Right to restriction of processing;
  • Right to object to certain processing;
  • Right to data portability, where applicable;
  • Right to withdraw consent, where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal on the basis of that consent.

To exercise your rights, please contact us at support@blkexc.co.

We may request information reasonably necessary to verify your identity before processing your request.

We will respond to requests within the time limits established by applicable law.

12. MARKETING COMMUNICATIONS

If you have consented to receive marketing communications from BLKEXC, you may unsubscribe at any time using the option provided in the relevant emails or by contacting us.

Even if you stop receiving promotional communications, we may continue to send necessary communications relating to orders, payments, your customer account, security or other transactions with you.

13. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process or store personal data outside Portugal or the European Economic Area.

Where personal data is transferred to countries that are not covered by an applicable adequacy decision, legally recognised mechanisms will be used, where necessary, to protect the data, such as the Standard Contractual Clauses approved by the European Commission or other safeguards provided for under applicable law.

14. COMPLAINTS

If you have any concerns about how we process your personal data, we recommend that you first contact us at support@blkexc.co so that we can review the matter.

Without prejudice to any other administrative or judicial remedies, you may also lodge a complaint with the competent data protection supervisory authority.

In Portugal, the competent authority is the Comissão Nacional de Proteção de Dados (CNPD).

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, the Services or applicable legal and regulatory obligations.

When we make changes, we will publish the updated version on this page and update the date indicated at the beginning of the policy.

16. CONTACT

For questions relating to this Privacy Policy, the processing of personal data or the exercise of your rights, you may contact BLKEXC at:

BLKEXC
Email: support@blkexc.co
Location: Seixal, Setúbal, Portugal

For the purposes of applicable personal data protection law, BLKEXC is the controller of your personal data.